Am I able to return my item(s)?
Yes, clothing items are eligible for return for store credit if they are returned to The Desert Lobo within 7 days of you receiving the item(s). This being the delivery date of the item(s) provided by its tracking number on the order. These returns MUST be unworn, unused, free of stains, and unwashed! If the items are not received back under these conditions the return will not be processed and will be sent back to buyer at their cost. Return shipping is the buyers responsibility.
Can I exchange my item(s)?
At this time, exchanges are processed based on what item you purchased. Please email us at firstname.lastname@example.org to see if your item qualifies for an exchange.
What if my order contains a final sale item(s)?
What you CAN NOT return is any sale items or orders marked down 20% or more, any jewelry, hats, shoes, and holiday items.
We ask that you try your best to not cancel your preorders. Everything is ordered in specific amounts per our customers orders. We do our best to give you an accurate turnaround time, but sometimes it can be extended due to our vendors order volume, the weather, family, etc.
Can I cancel my order?
Order cancellations are based on order volume. If you’re wanting to cancel an order, please reach out to us within 24 hours of payment and we will let you know if we’re able to cancel or not! If it's been past the 24 hours, cancellations will be accepted on a case by case basis, and refund will be given via store credit.
What do I do if I receive a damaged package/items?
Please reach out to us at email@example.com before 2 days has passed of receiving the damaged item(s) with pictures of the damage. A prepaid label will be sent to you through email after a picture of the damage is presented. Once the item is returned back to us, we will issue you a store credit for the item(s) that were damaged.